If your policyholder needs their bike repaired then Plantec Assist will deliver a top quality, fast and efficient service backed with a 5-year workmanship guarantee.
Plantec Assist will arrange the recovery of the motorcycle to one of our specialist sites in Dudley, Altrincham or Hillsborough. When appropriate, Plantec Assist also use a network of approved national motorcycle repair providers to increase the speed of estimate and repair. Our targets are:
● Damaged bikes are collected the same or next day
● Estimates are completed within 48-hours of receiving the bike
● Parts are ordered within 24 hours of authorisation from the engineer
● Repairs commence within 24hours of parts arrival on site
● We operate a repair rather than replace policy if viable, to reduce costs
● Repaired bikes are returned the next day
● Guarantee is no quibble and free from any collection and delivery costs
● Plantec Assist's motorcycle technicians are VBRA and ATA accredited
● Complex paintwork repairs are possible through our specialist service
Using only manufacturer approved parts in all repairs, Plantec Assist also provide an Engineer Hotline for policyholders to call with queries or updates on their bike repair. It connects the owner with the technician repairing their bike and builds trust and good service.
Should your policyholder’s motorcycle be eligible for replacement, Plantec Assist are able to offer highly competitive prices for new vehicles using its long established and cost leading industry relationships. Using the same buying power, replacement helmets, clothing and other motorcycle accessories can be supplied at competitive prices too.
Plantec Assist’s App is a key way for policyholders to keep connected with the progress of their motorcycle repair. This App can be white labelled to your brand to extend your customer service.