First Notification of Loss (FNOL) is a key contact point for your policyholder. How your business is represented and communicates with your policyholder is absolutely vital at this time and is critical for customer service and later on policy retention. Plantec Assist are a class leader and 100% pure specialists in motorcycle FNOL.
FNOL can be fully white labelled to your brand if required. Our service operates 365 days a year 24/7 as we understand accidents can happen anytime of day or night.
Plantec Assist’s FNOL team will answer calls within 15-seconds and has strict service levels to meet in terms of communicating promptly and efficiently with policyholders. They are also flexible enough to update more or less frequently as requested by the policyholder, delivering a bespoke service each time.